Job Description
Qualification
Bachelors’ degree with minimum of three years working experience in data collection, translation English- Somalia/Somalia), and call center operations.
Strong interpersonal skills, communication and planning competencies required Speaks and writes fluent English and Somalia
Strong ability to lead a team based on substantial experience in monitoring and evaluation in Somalia humanitarian contextis added advantage.
Experience in monitoring and evaluation of humanitarian projects in Somalia is added advantage
Master’s degree with working experience in information management, monitoring and evaluation, phone surveys and data management through a web based platform in Somalia or a similar humanitarian and/or development context is added advantage
Responsibilities
Conduct phone calls, collect information and ensures quality control of all processes.
Provide regular reports detailing general success of the calls and project-specific challenges encountered.
Provide feedback to the SHF on the calling exercise to guide modification of tools and/or call schedules.
Be the main channel of communication between the firm and OCHA Somalia and ensure smooth implementation of all activities.
Conduct regular meetings (frequency to be agreed) to discuss progress based on agreed upon benchmarks with OCHA Somalia.
If not based in Nairobi, to be available to conduct video teleconference on a regular basis, and at least one in-person meeting in Nairobi.
Ensure that the web based platform is updated at all times allowing OCHA Somalia to monitor progress.
