Job Description:
General Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Responsibilities
deal directly with customers either face to face by telephone, or electronically
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts in our system
process orders and requests
direct requests and unresolved issues to the designated resource
manage customers’ accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
maintain customer databases
coordinate maintain prompt communication with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process
Skills and Qualification
minimum of a diploma in business related courses
quick learner and social media savvy
taking initiative to understand a variety of products
High energy levels
Highly motivated for Customer Service
Excellent interpersonal and communication skills
Exceptional planning and organizing skills
Knowledge of products and services
any relevant experience will be an added advantage
Key Competencies
interpersonal skills
confident communication skills – verbal and written
acute listening skills
problem analysis and problem-solving
attention to detail and accuracy
data collection and ordering
customer service orientation
pro –active and prompt to act
