REPORTING TO: Research director
JOB DESCRIPTION:
Duties & Responsibilities:
Receive, register and escort study participants to counseling and clinic services and receive and direct participants in return visits; Place phone reminders to clients to return for appointments; Receive and direct official correspondence, office visitors and incoming calls and forward them to the appropriate officers.
Provide clinic support in client enrolment, registration, appointments management, follow ups and defaulter tracing, and support in maintaining client files, making linkages and scoring client activity against recruitments
File data and perform other clerical tasks as assigned for other departments.
Order and maintain relevant office supplies for effectiveness of office duties.
Operate a variety of standard office machines including computers, phone, fax, photocopying machines among others. Assist in sending goods through courier services or any other appropriate mode.
Initiate and maintain research records for study participants; identifying, rectifying, and reporting missing components.
Assisting with study documents and sensitive materials while maintaining confidentiality.
Handle petty cash, documenting all transactions with accuracy and transparency.
Any other official duties assigned by your immediate supervisor or senior staff members
Qualifications and Competencies
A minimum of diploma in secretarial/administrative studies or equivalent professional level experience.
Minimum of 3 years’ experience as a receptionist, secretary, or administrative assistant in a busy clinical, research or office environment.
Strong interpersonal and communication skills a must.
Positive, helpful, friendly attitude toward a diversity of clients and coworkers essential.
