Digital Financial Services & Mobile Payments is responsible for driving Bank’s Digital Strategy, Product and Business development of digital capabilities with new technologies to increase functionality, usage and transactions for Non Funded Income.
Reporting to the Head, Digital Financial Services and Mobile Payments, the jobholder will be responsible for digital product and business development of digital services (online services, ecommerce, mobile money mobile payments, digital acquiring etc.) to increase revenue, functionality, usage and retention.
Job Responsibilities
Develop product strategy vision and roadmaps; develop short, medium & long-term features to achieve the vision.
Champion and gain buy-in for the strategy, product vision and roadmap from partner teams through collaboration, documentation and negotiation that effectively influences peers and senior management.
Development of superior user experience and processes on digital services.
Drive deposits, debt collections, disbursements and transfers on digital channels.
Execute product implementation between Business; Operations, Technology & all third parties.
Create MIS tools to gauge market perception of various digital products and services.
Drive product launches including working with corporate affairs division, marketing and public relations teams, Direct Sales executives and other program management team members.
Support Project lead in efficient and effective program implementation.
Develop work plans for new and improved capabilities, together with internal and external partners; maintain service levels agreements with relevant functions and third parties.
Motivate, coach, mentor and develop a high performing Digital Financial Services team.
Qualifications
University degree in a Business related field from an institution recognized by the Commission for Higher Education. Master’s degree in Strategic Management will be an added advantage.
Professional qualification in CPA, ACIB or AKIB will be an added advantage
Minimum of 8 years’ managerial experience in Banking required; having had at least 4 years’ experience in Product Development within the Banking Industry
Thorough knowledge of Digital Financial Services with extensive Banking Industry knowledge.
Excellent interpersonal, and negotiation skills with the ability to generate new business and develop strong business relations.
Strong leadership skills with demonstrated competencies in championing high performance management.
A good understanding of Risk, Compliance policies and procedures.
