Job Description
Duties and Responsibilities
Planning and organizing accommodation, catering and other hotel services;
Setting and achieving sales and profit targets (promoting and marketing the business and devising marketing management strategies
Managing budgets and controlling expenditure
Recruiting, training and monitoring staff
Planning work schedules for individuals and teams
Meeting and greeting customers
Dealing with customer complaints and comments
Ensuring events and conferences run smoothly
Supervising maintenance, supplies, renovations and furnishings
Dealing with contractors and suppliers
Ensuring security is effective
Ensuring compliance with licensing laws, health and safety and other statutory regulations.
Qualifications for the Hotel Manager
Bachelor’s degree or diploma in Hotel Management
At least 3 years’ hands on experience in the hospitality industry
