Job Description
Designation:
Start date:
As soon as possible
Working hours:
Daily 8h00 till 17h00 or as required to fulfil one’s responsibilities.
Essential Job Functions:
The Recovery Officer – Off Payroll is responsible for the following under the supervision of the collection manager
Monitor all direct debits and standing order deductions through the various banks.
Monitor all Mpesa and Post-dated cheque payments/collections through the various banks.
Ensure all Cash receipts or EFTs are paid/transferred directly into Izwe’s bank account
Verify all direct debit, post-dated cheques and standing order submissions to banks on the due date
Ensure the following payments are made:
First Installment Deductions, Full payment received, Partial payment received, Over-payment, Non-payment,
Issuance of legal demand letters and relevant notices in the case of a default in line with the collections time line/policy
Maintenance of an excellent filling system and database. · Investigate and resolve any customer queries and complaints in line with the policies.
Liaise with the insurance companies to ensure an updated data base for all clients.
Perform administrative work or other job functions related to collections and recoveries.
Responsible to send relevant sms’s on the due dates
To monitor accounts daily in the allocated queues and effectively utilize our collections systems in line with approved collections strategy.
Monitor arrears and report weekly to Collections Manager
Might be required to carry out other ad-hoc related tasks from time to time depending on requirements from the Collections manager.
Generate all settlement quotations for approval
Responsible for maintaining excellent relationships and communication channels with the Shared Services Centre in SA.
Identify and report collection and other risks to Collections Manager
Knowledge, Skills and Abilities Required:
Bachelor’s degree in any business field. professional qualifications in credit management/accounting course is an added advantage
Minimum two (2) years’ experience in debt recovery in a financial institution
Self-motivated, proactive, honest and decisive with quick judgment, excellent communication, interpersonal, analytical and critical thinking skills.
This position requires good written, oral and reading communication skills in order to accurately obtain, interpret and transcribe a variety of communications, instructions and policies.
Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel) is a must.
This position requires excellent negotiation skills, ability to think out of the box and the flexibility to interact with all levels of personnel.
Must be multitask oriented, organized, set priorities and meet deadlines and take pride in one’s work.
Has experience in responsibilities on Collections related projects.
