We seek to recruit an aggressive, confident, fluent, mature and keen to detail Client Relations officer to manage all communications, both internally and externally on full time basis.
Responsibilities
Pro-actively engage with customer to identify potential opportunities
Actively seeking out new sales opportunities through cold calling, networking and social media
Keep a record of all leads and upsell/resell where possible
Update & maintain customer records
Negotiate/close deals and handle complaints or objections
To take accountability for timely, comprehensive and conclusive customer responses through email, letters, phone calls and all official communication.
Monitor and track customer requests by ensuring accurate customer records are documented; directed to relevant department, and resolved to customer’s satisfaction
Escalating and resolving areas of concern as raised by clients
Building and maintaining relationships with clients
Conducting business reviews to ensure clients are satisfied with our products and services
Receiving leads from the marketing team and following up on progress
Liaising with internal departments to ensure client needs are fulfilled effectively.
Support front office with customer follow up and policy disputes by providing resolutions as per set turnaround time.
Qualifications
Degree in Marketing or Business Management.
Experience in sales and customer service
Excellent problem-solving skills.
Excellent Communication skills, both oral and written
Presentable and an outgoing personality
Administrative writing and reporting skills
Ability to multi-task and get things done to completion
A team player with a positive attitude and good interpersonal and communication skills
Ambitious, hardworking and creative,
Results oriented
Should be able to comply with daily reports.
