Job Details
We seek to recruit an aggressive, confident, fluent, mature and keen to detail Client Relations officer to manage all communications, both internally and externally on full time basis.
Responsibilities
Update & maintain customer records
Pro-actively engage with customer to identify potential opportunities and upsell training packages.
To take accountability for timely, comprehensive and conclusive customer responses through email, letters, phone calls and all official communication.
Attending to customers queries on social media platforms
Follow up on registrations and trainings
Monitor and track customer requests by ensuring accurate customer records are documented; directed to relevant department, and resolved to customer’s satisfaction
Escalating and resolving areas of concern as raised by clients
Building and maintaining relationships with clients
Letting customers know about other products the company offers
Conducting business reviews to ensure clients are satisfied with their products and services
Passing leads to the sales team and following up on progress.
Liaising with internal departments to ensure client needs are fulfilled effectively.
Support front office with customer follow up and policy disputes by providing resolutions as per set turnaround time.
Requirements
Degree/Diploma in Business Management
Excellent problem-solving skills.
Excellent Communication skills, both oral and written
Presentable and an outgoing personality
Administrative writing and reporting skills
Ability to multi-task and get things done to completion
A team player with a positive attitude and good interpersonal and communication skills
Ambitious, hardworking and creative,
Results oriented
Should be able to comply with daily reports.
