Division: Finance
Reporting to: Senior Manager, Premises
Position Scope: The successful candidate will be responsible liaising with technical service providers’ to ensure that tasks are carried as per the agreed standards and on time.
He or She will oversee adherence to SLA’s with vendors in accordance with Contract Agreements and invoke penalties through the right channels in case of breaches.
Key responsibilities:
Management of helpdesk issues as per agreed SLAs
Management of generators, UPS, air conditioners, and all other electrical equipment to ensure that they are attended to by service providers and within specified time frame as per service level agreements.
Ensure equipment acquired by the bank is of high quality and provide technical support to procurement team in achieving best prices on purchases and repairs.
Manage day to day facility management issues and deal with performance management on service delivery through appraisal of service providers.
Manage costs of maintenance in line with the budget and develop cost saving initiatives.
Coordinate energy management strategies and become a lead energy champion for the bank.
Develop and implement conservation strategies.
Ensure compliance of all statutory requirements in the assigned premises.
Oversee occupational health and safety matters including implementation of OSHA Bank policy.
Develop and implement service charts for preventive/breakdown maintenance for all equipment.
Education, Skills & Experience:
Bachelor’s Degree in Electrical or Mechanical Engineering, Construction Management, Quantity Surveying, Architecture or related field.
Minimum of 4 years working experience in Projects and Premises management or a similar field.
Project Management Certification (Prince 2 or PMP) will be an added advantage.
Certification in Premises/Facility Management or related training will be desirable
Adequate knowledge in technical issues to manage a multi-skilled team (Consultants, Contractors, Plumbers, handymen, technicians, Electricians).
Experience in using ERP and customer service systems.
Skill in computer aided design.
Site supervisory skills and interpersonal skills.
Excellent organizational, customer service and time management skills.
Experience managing interfaces with statutory bodies
Report writing
