We are seeking to recruit seasoned Technical Supervisor.
Duties and Responsibilities
Plan, organize, schedule and supervise the day to day technical support operations, which encompasses all
Troubleshooting, customer service issues
Lead, manage, develop, train and review performance of staff, as required
Ensure all employee issues and concerns are addressed in a timely manner, encourage involvement of staff and foster a positive team environment
Measure, monitor and maintain customer service and satisfaction
Foster good customer relations and service at all times
Manage and Schedule training and development for all the technical support team i.e. new equipment, skills enhancement etc.
Manage, follow-up and maintain all service contracts/agreements and warranties
Develop and maintain department policies, procedures and processes, as required
Perform other duties assigned by management
Requirements and Qualifications
Minimum O level grade of B plus
Bachelor’s degree in IT, Computer Science or a related field
Should be above 27 years of age
Experience in Customer service and/or Help desk Support preferred
At least 2 years working experience in user and enterprise application software support preferably as a team leader or supervisor in a busy work environment
Ability to multitask, prioritize, and manage time efficiently
Accurate and precise attention to detail
Team Player
