The VSR is accountable for delivering superior volume, coverage, distribution and In-store presence (Distribution, Pricing, shelving and Merchandising as per standards) in all the VSR stores of your section. The VSR reports to the Distributor Extension Manager. The positions are in Mombasa, Nairobi and Kisumu.
Principal Accountabilities
Deliver volume, coverage and sales fundamentals targets
Deliver product on a regular basis determined by a delivery plan and set route to a specific set of customers within the agreed window of time.
Establish and maintain excellent customer relationships by providing an efficient, reliable, friendly and courteous service to all customers
Maintain the highest standard of service by maintaining the required supply of stock to ensure a 100% service level with no ‘stock outs’ (Including Merchandising Plano-gram / counting stock / replenish / collect Sale or Return products) to the highest standard.
Communicate effectively with customers and maintain up to date information regarding new initiatives, prices, promotions, new product listings and product de-lists.
Provide information and feedback to the Van Sales Supervisor, on Customer requirements and competitor activity on your route
Responsible/Accountable For:-
The goods loaded into the back of your van and for accountable for stock take purposes.
Targets of the month (volume, distribution)
Bad debts
The correct use of and maintenance of all equipment supplied by the company.
Completing all of the “end day” tasks
Qualifications, Experience and Knowledge
Diploma or Certificate in relevant field is an added advantage
Minimum of 3years in sales
MUST have a valid Driving License –Class BCE
Good understanding of basic computer skills
Demonstrable customer service skills/relationship building
