Job description
Position Summary
Responsible for updating the Dari restaurant website and social media accounts (Facebook, Instagram & Twitter).
Plan and organise events and promotions to increase profitably as per the Dari service standards and operating procedures. You will work closely with the events coordinator and floor manager and apply all relevant service principles to ensure that the needs of guests are consistently exceeded.
Primary Job Duties and Responsibilities:
Manage the “market media” email account (respond to all customer enquiries; ensure prompt follow up; maintain good client relations and rapport etc.)
Use the available camera to take images of food, beverage and our grounds to promote our services on social media and our website.
Strategize on how to achieve customer targets through customer follow up and maintaining a weekly call list for birthdays, anniversaries etc
Update the client contact list t
Select entertainment companies (e.g. DJ’s, bouncing castles and decor) to prepare for events
Select an artist to be featured on the walls of Dari Restaurant each month.
Develop and oversee set up and execution of all Dari events and promotions including layout of seating and decorations for promotional events at the restaurant (e.g. Valentine’s day, Easter, Christmas etc.)
Manage correspondence with clients (Facebook, Twitter, Instagram etc)
Conduct pre-and post-event promotion evaluations (Facebook, Twitter, SMS and Instagram)
Keep categorised client lists updated for Dari database for marketing purposes
General:
Proficient with Facebook, Instagram, Oxygen and Twitter
Resolving customer complaints in a professional and courteous manner.
Meeting and greeting customers and escorting them through the facilities and grounds offered.
Advising customers on menu and wine choice.
Helping in any area of the restaurant when circumstances dictate.
Skills and Specifications:
Excellent interpersonal/oral communication and customer service skills.
Must be willing to work flexible schedules including nights, weekends and holidays.
Ability to lead and motivate.
Excellent organizational and management skills.
Ability to handle challenging situations and problem solve.
You will work with a variety of staff members in a fast-paced environment.
Do not hesitate to communicate freely with the GM, Chef, Accounts and Food & Beverage department to ensure your tasks are completed. Communication is imperative in order for you to manage effectively and efficiently. This position may also require working long and perhaps erratic hours which may include nights, weekends and public holidays.
