Job summary:
Position’s primary focus may be in the areas of computer operations, user and desktop support (hardware and software), helpdesk, and data management. Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services.
Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results.
Utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair and computer operations assignments. Requires minimum supervision and may act as lead when the need arises.
Updates supervisor on status of projects or technical issues.
Exercises judgment and creativity in selecting and applying procedures correctly, and determines when to refer problems to the supervisor or next level of support.
Key responsibilities:
Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs;
Sets up and configures desktop computers, peripherals and accounts assigning security level;
Installs software and installs and repairs hardware and peripherals;
Tests programs; updates antivirus, runs drivers, replaces broken hardware and machinery needed at HQ and shops
Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;
Maintains systems, databases and web pages;
Administers user accounts;
Designs and produces basic reports; formats, sheets and runs barcodes on RMS
Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems;
Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns;
Maintains records; of Return on Inventory
Contributes to unit goals by accomplishing related duties as required.
Be on call for system maintenance- internet, faulty hard-drive/ software
Perform administrative functions of operations as directed by supervisor
Configuring of hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users.
Responsible for writing reports, tracking inventory, evaluating new technologies, negotiating contracts with vendors, and developing contingency plans in case of network failure.
Education:
College graduate or equivalent with data processing training, computer operations training, or experience in a multi-operation system or production control environment preferred.
Skills and Experience:
Two or more years of related experience with computers and providing customer service in a technological environment.
May require the knowledge of a variety of hardware as well as software, programming languages and operation systems.
Tested on appropriate computer skills as required.
