Location: Westlands, Nairobi
Start date: Immediate
Our client, a software company, is hiring an HR Implementation Specialist to guide the implementation of the platform for their new clients.
As the Implementation Specialist, you will lead the full implementation for each of the clients. You will ensure all client questions and concerns regarding the platform are answered and implemented.
Responsibilities
Own the relationship of all clients assigned and is the point of contact for the features questions
Ensure on-time and accurate implementations, every time
Project manage multiple client implementations simultaneously
Implement, configure, and consult around the platform
Achieve targets while providing oversight to the company’s internal team members
Engage closely with the client, their consultants, and other internal departments, to ensure full-scope of implementation is understood and prepares a project plan to track process and ensure all deliverables are met
Manage client expectations – never over-commit and under-deliver
Analyse the client’s’ business needs to identify optimal configuration of all of the features included in the platform
Serve as client advocate within the company to resolve any concerns that may detract from an optimal client experience
Effectively transition clients to the Client Success team for ongoing support after implementations are completed
Requirements:
Bachelor’s degree in HR required
Typing speed: Superior keyboarding skills are a must for this job.
Experience handling several clients and projects at once with a gift for tracking details, expectation setting, strong organization and time management skills
Previous experience implementing new clients onto a platform or software
Strong teammate who thrives in a collaborative environment
Ability to adapt to a fast paced continually changing business and work environment while handling multiple priorities
Strong written and oral communication
Proven ability to resolve issues and maintain strong client relationship skills.
Focused on finding a solution because there is always a way to get it done!
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