User Support Officer/Business
PB 6.1 – KPOSB/ICT/3/8
Reporting to the Manager/ICT Infrastructure and Support the position will be responsible for administration of enterprise servers, management of computer hardware, installations and repairs.
Key Responsibilities
Monitor systems’ alerts and reports on servers.
Management of Oracle VM Manager, VMware VSphere, and SAN storage.
Management of Server virtualization for scalability, high availability and easier network management.
Management and Administration of Domain Policies, Security and Administration of Active directory and Mail system.
Handle diagnosis, Configuration and deployment of Servers, client PCs
Provide hardware specifications for servers, computers and printer hardware.
Train employees on Desktop software applications including the banking software.
First level support through speedy diagnosis, troubleshooting and resolving of server and client issues.
Receive, inspect and test equipment’s for repairs to and from repair.
Deployment and maintenance of the corporate Antivirus engine.
Knowledge, Skills and Abilities
Bachelor’s degree in Information Technology, Electronics Engineering, Computer Science or related field.
Professional qualification on MCSE, MCP, A+ or related fields.
Training on Virtualisation environment using VMware or / and Oracle VM.
At least three years’ experience in a busy similar environment
Working in a virtualised environment will be an added advantage.
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