Job Responsibilities:
Maintain complete knowledge of correct maintenance and use of all security equipment and ensure they are used only as intended.
Inspect team members and service providers, including their belongings upon entrance to and exit from the hotel and as per established guidelines.
Inspect and ensure the safety and legitimacy of all deliveries to the hotel. Advice the Security Manager of any discrepancies in deliveries of supplies against receipt book and of any suspicious activity
Resolve internal/external guest complaints arising from security and safety issues, ensuring guest satisfaction.
Maintain complete knowledge at all times of hotel room count, group arrivals, VIP’s, special events, and hotel team member job responsibilities.
Record pertinent information in department daily log book, and communicate urgent matters immediately to the Security Manager.
Any other duty as assigned from time to time
Required skills and Competencies:
College Graduate or equivalent experience
Certificates in Fire Safety and First Aid
1 year experience as a security guard
Military or police experience is a plus
Prior experience in a hotel or hospitality environment is a plus
Be able to prioritize, organize, and follow-up.
Be a clear thinker and be able to remain calm and resolve problems using good judgment.
Maintain confidentiality of guest information and pertinent hotel data.
