Job description
Job Summary
The jobholder is responsible for overseeing and providing policy and operational guidance to Client Services directorate.
Key Responsibilities
Ensure development of valuable partnerships with organizations in view to generating quality KCIC brand and outsource some of KCICs services;
Identify and prioritize focus areas in emerging client needs;
Structure the business advisory process for incubation, acceleration and exit/alumni;
Nurture early stage enterprises through product development, customer acquisition and revenue generation support;
Create a mechanism for mentorship and networking through engaging experts, potential investors, and business contacts;
Providing guidance on establishment of adequate quality client base;
Ensure relevant training and technical assistance are constantly made available to clients;
Develop investor networks for KCIC;
Enhance client access to appropriate financing in proposal development for grants and Investment Program;
Drive performance management and target based staff evaluations;
Coach, mentor and develop the client service team staff, as well as identify areas of development for the team;
Develop the annual Client Services operational and capital budgets;
Plan, coordinate and execute the annual budget processes for the department;
Ensure adherence to all KCIC policies and procedures by the client service team; and
Prepare relevant reports to manmagment, KCIC board, donors and other stake holders.
Key Competencies
Significant local knowledge and networks with a demonstrated ability to grasp and adapt to the Kenyan early-stage investing and entrepreneurial context;
Entrepreneurial mind-set/approach;
Strong developer of teams and ability to embrace leadership principles and promote staff engagement and well-being.
Strong ability to raise the profile and visibility of KCIC both locally and internationally
Leadership skills for the implementation of set work plans;
Team management and negotiation skills;
Understanding, exposure and interest in financing in small and growing businesses;
Ability to network and develop relationships with investors, financial institutions, fund managers and potential businesses;
Experience in driving and leading fundraising
Passion and ability to drive clean-tech entrepreneurship;
Positive attitude, integrity, enthusiasm, professionalism and strong work ethics.
Membership to professional bodies.
Qualifications
Minimum of a Masters’ degree in a relevant business discipline;
Minimum 10 years of relevant business experience, with at least 5 years in a management/leadership position at the helm of business.
