Job description
Nielsen is seeking an innovative, experienced and results – oriented business development and client service Senior Manager to join our Consumer Insights (CI) business in East Africa. This is an exciting career opportunity with key responsibility for contributing to the growth of the consumer insights business, building strong client relationships and making a positive impact on client organizations.
The principal responsibilities of this role includes;
Generating revenue and growing the business verticals by identifying opportunities to add value to existing and new client organizations
Developing a clear business plan to ensure a healthy pipeline of projects to achieve annual revenue targets and business goals
Significantly contributing to clients’ business needs and expectations ensuring a high degree of client satisfaction and strong business partnerships
Understanding clients’ businesses and providing insights to clients’ strategic goals and objectives with a view to becoming a trusted business advisor to clients
Contributing to new business initiatives and participating in the development and launch of new services
Providing high standards of professionalism within the client service team ensuring delivery of compelling proposals and high quality insightful reports with a clear value proposition for client requests
Coaching and developing strong talent, ensuring high levels of engagement and a professional team environment focused on exceeding internal and external client requirements
Monitoring financial performance against budget or forecasts and ensuring the implementation of appropriate actions that will lead to the achievement of business targets
Ensuring proper pricing of contracts and effective management and execution of client projects within agreed timelines and cost
Ensuring client queries and concerns are addressed on a timely basis and clients are kept updated on ongoing projects and deliverables
Ensuring timely and accurate billing of client invoices and compliance with the company’s financial policies and requirements
Promoting effective working relationships with clients; the client service teams; and other functions to achieve business goals and objectives.
Knowledge and skills required
Bachelors degree in Marketing, Research or a business related field
Post-graduate degree or MBA is preferred but not mandatory
Minimum of 7 – 8 years working experience in FMCG, Market Research and Client Servicing, three of which would be at manager level in a research agency or as part of the innovation and insights function in a multinational organization
Excellent verbal and written communication skills
Proven experience in the design and execution of research projects to address business or client needs
Strong business acumen, strategic perspective and good knowledge of market dynamics
Expertise in servicing clients and strong analytical skills
Good organisational skills; strong leadership and people management skills with a demonstrated track record in effectively leading and developing teams
Competent negotiator with effective influencing skills
Preferably good knowledge and some understanding of Nielsen products and service offerings
