Job description
Main Purpose
To oversee all front operations in front office cashiers, reception, Porterage and switchboard. Will also help in planning organizing and supervising functions in the aforementioned sub sections with a view of enhancing, reviewing and upgrading operating standards as detailed in the Front office SOPS
Key Responsibilities
Oversees all operations in front office cashiers, reception, Porterage and switchboard. Will also help in planning organizing and superiorly functions in the aforementioned sub sections.
Oversees the prompt and courteous registration of clients at the front desk
Oversees the close co-ordination with housekeeping department in clearance of rooms to sell
Checks and approve all sectional duty rosters
Organizes and conduct training for office staff.
Ensures FO statistics are compiled on a daily basis
Ensures mis en plus for arrivals, Lodge residents and departure is done.
Checks all GRF on arrivals.
Checks all bills before being charged to city ledger
Job Specifications
Minimum ‘O’ level education with at least KCSE Grade C or equivalent.
Formal professional training with a Diploma front office operation from a recognized institution.
Working experience of at least 3 years in hotel/lodge front office, bookings/sales desk or related hospitality/service industry; customer –oriented, sales focused.
Computer proficiency (MS office suite) with experience of Fidelio Front office version 7 will be added advantage
Strong oral and written communication skills combined with excellent presentation, persuasion and negotiation skills including knowledge of a least one foreign language
Be able to work on own initiative yet be part of a team
Demonstrate meticulous attention to details, practical common-sense approach, applying good judgment at all times and Good organization skills
