Purpose of the Position: Reporting to the Director, the Operations Manager is responsible fordelivering efficient and effective operational excellence within the organization.
Responsibilities
Evaluating customer needs, managing the planning process and ensuring smooth continuity of operations
Managing service delivery by setting service standards, ensuring compliance, reviewing processes and seeking feedback from customers and other stakeholders
Managing Guard discipline
Providing effective supervision to ensure customer satisfaction
Ensure that all incidents requiring management attention are properly attended to, investigated and feedback provided to the customer and management
Conduct security surveys with every potential deployment
Assist line managers by ensuring that all company assets are well taken care of
Ensure that duly signed contracts are collected from clients promptly
Compile monthly reports on business trends e.g number of guards, new assignments, leavers, joiners etc
Excellent report writing skills
Any other duty as may be delegated to you
Job Qualifications
University Degree from a recognized University
At least 5 years of operations experience in a private security company or service industry,3 of which must have been in a supervisory position
Valid driving license
Computer KnowledgeStrong Verbal and Writing skills
Strong organizational skills
