Job Description
The candidate will be expected to service, repair and maintain SPSL packaging machines used by the customer.
Duties
Receive customer calls and inquiries for service of equipment; understand the nature of the call, and schedule a date and time of attending the call.
Log in the call in the customer call register and ensure follow up.
Diagonise customers equipment faults and offer comprehensive solutions
Prepare quotations for the repair of customer equipment within the shortest time possible
Liaise with the stores departments to ensure spares are ordered and delivered to the customer
Ensure that all the work done and spares supplied to the customer are invoiced and assist the sales representative in debt collection.
Prepare comprehensive reports on work done at the customers and recommendations and submit to the customer within the shortest time.
Propose and promote annual maintenance agreements with customers and prepare schedules for preventive maintenance of equipment
Actively promote the use of SPSL consumables to customers allocated to him/her.
Ensure closure of all customer issues related to the packaging equipment
Successfully install and commission SPSL equipment sold to the customer and follow up to ensure smooth operation
Job Qualifications
Bachelor’s Degree or Higher National Diploma in Mechanical, Electrical Engineering or Mechatronics Engineering
Must be familiar end of line packaging Equipment.
Minimum five years’ experience in related fields.
Practical knowledge of repair of Strapping Equipment
Mechanical visualization
Electrical drawing Interpretation will be an added advantage
A valid driving licence and owning a serviceable motor vehicle
