Reporting to the General Manager, HR and General Affairs, the Training and Development Manager will be responsible for the development and implementation of a training and development strategy that ensures the availability of key competencies at all positions and successful implementation of the business strategy for improved sales and market share.
Job Accountabilities
Developing and implementing training and development strategy to help the business in the achievement of its overall vision
Preparing training budget and submit for review and approval to ensure timely allocation of funds required for the implementation of the training strategy
Developing training and development policies and procedures and preparing training reports
Developing a competency framework that captures all the competencies required at all levels to successfully deliver the business strategy across all the franchises
Monitor and control the training budget through price negotiations to ensure cost efficiency
Coordinating training needs analysis to develop training and development programmes that are aligned with the business strategy
Preparing the annual training plan for staff members for both technical and soft skills development for improved service delivery
Coordinating the evaluation of instructors’ performance as well as the effectiveness of the training programmes implemented and ensure appropriate steps are taken to address gaps identified
Qualifications
Bachelor’s degree in Business Management or any related field
Higher National Diploma in Human Resource Management
5 years of experience in training and development with 2 years’ experience in management
Excellent report writing, presentation and communication skills
Good technical and behavioral skills
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