Job Responsibilities
Consistently offer professional, friendly service to our clients and ensure reception area is tidy.
Maintain customer information and data;
Answer direct client queries on telephone and email as well as manage communication on the company’s Facebook page as appropriate.
Inform client of linen that is ready for collection, or organize dispatch to client, as appropriate;
Receive payment, make change if appropriate, and do other cash register duties;
Identify and develop sales opportunities based on customer feedback.
Receive items brought in to the shop for cleaning and dispatch the linens to the client when clean;
Pick and return, using a company provided transport van, items from certain clients’ premises and return them when clean to the client premises;
Inspect linen for stains and fabrics that require special care;
Examine and sort linen, according to: color, fabric type, dirt content, and cleaning technique required;
Sort laundry, label and make ready for pick up
Set aside and report any damaged or marked linen
Qualifications
Diploma or Certificate in customer service, Laundry or Housekeeping will be highly desirable
Proven ability to focus attention on client needs, remaining calm and courteous at all times
Excellent communication skills, fluent in both English and Kiswahili.
Good computer literacy skills including using various Microsoft applications and social media.
Atleast 1 year experience in the laundry/dry-cleaning or hospitality sector is an added advantage
Applicants are required to be flexible with work schedule, including weekends.
Strong ability to work unsupervised.
Strong numerical and problem solving abilities
Due to the nature of the job, applicants who reside within Langata and its environs will be preferred.
