Job Description
REF: SFEC/12/2017
JOB SUMMARY:
The role holder will be expected to play a central role in monitoring adherence to SFE (Sales Force Effectiveness) tools and routines across all branches under their supervision as well as coordinating pre and post roll-out interventions and future roll-out logistics. The role holder will act as the central owner of tools and materials while utilizing the same to forecast, escalate SFE-related resourcing needs and assess impact of SFE.
KEY RESPONSIBILITIES:
The role will report to the General Manager-Personal and Business Banking and will be responsible for:
Introducing the SFE program to RMs (Relationship Managers) / BMs (Branch Managers) and CSOs (Customer Service Officers) where needed.
Reaching out to branch leadership and providing heads-up sales effectiveness.
Identifying key stakeholders and available resources.
Finalizing program logistics.
Requesting data from branch leadership and compiling basic information on branches using Management Information System (e.g., RMs, targets, clients, cross-sell ratio etc.)
Instilling SFE fundamentals in RMs & BMs
Ensuring daily morning Huddles are conducted across the network.
Facilitating daily and weekly training & coaching sessions.
Tracking activities and sending out weekly email on SFE performance and sustainability
Serving as a resource for coaching and development
Advising senior leadership on the progress of the program
Working to transition SFE capability to branches
Monitoring impact, sustainability and performance of SFE.
Updating leadership with weekly performance reports and Key Performance Indicators dashboards
Coordinating post-rollout interventions and future roll-out logistics
Taking full ownership of monitoring tools (KPIs/dashboards)
Identification of future resourcing needs
QUALIFICATIONS AND COMPETENCIES
Bachelor’s degree in a Business related field from a recognized institution.
At least 2-3 years’ experience in a business development or in an analyst role in a financial institution preferably a bank
Highly motivated, enthusiastic, proactive , flexible and result oriented
Strong planning skills , organization and presentation skills
Strong customer focus and proven relationship- building skills
Leadership, especially influence/negotiation. Ability to go “toe to toe” with CVPs to create a relationship as an equal business partner.
Hardworking, persistent, and dependable.
Deep understanding of market dynamics, business strategy, customer trends, and competitor shifts to influence decision making.
Excellent communication and interpersonal skills;
Ability to drive performance and manage resources.
Strong marketing and networking skills.
Good financial analysis and reporting skills;
Excellent problem solving and decision-making skills;
Knowledgeable in credit, legal (conveyancing) and lending knowledge;
Basic understanding of Banking Law; and
Knowledgeable in the Banking Act, CBK prudential guidelines and credit policies.
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