Job description
Use telephones, email and social media to reach out to customers and verify account information;
Resolves product problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
Greet customers warmly and ascertain problem or reason for calling;
Opens customer accounts by recording account information;
Maintains customer records by updating account information;
Advise on company information;
Take payment information and other pertinent information such as addresses and phone numbers;
Answer questions about terms of sale for any PRC product;
Inform customer of deals and promotions;
Utilize computer technology to handle high call volumes;
Work with Marketing and Customer Service Manager to ensure proper customer service is being delivered;
Prepares product or service reports by collecting and analyzing customer information;
Maintains financial accounts by processing customer adjustments and follow up on debts the clients owe the company;
Recommends potential products or services to management by collecting customer information and analyzing customer needs;
Compile reports on overall customer satisfaction;
Qualifications (Academic)
Minimum of a Diploma in Customer Service or business/marketing-related field
Experience
Experience in Customer service / Public Relations/Marketing will be an added advantage.
Skills
Ability to communicate information and ideas in speaking to convey information effectively;
Ability to listen to and understand information and ideas presented through spoken words and sentences;
Maintaining a Good corporate image;
Increased customer satisfaction;
Comprehensive weekly reporting to management;
Teamwork with sales team;
Good time management and work plan; and
Ability to multitask.
Salary – an internship allowance will be provided.
