The ICT Manager will be responsible for the day to day running of the ICT Department, and providing strategic leadership. This will involve overseeing installation of all hardware and software systems, ensuring back-up systems operate effectively, purchasing hardware and software, providing the ICT technology infrastructures for the University and contributing to organizational policy regarding quality standards and strategic planning.
Responsibilities for the ICT Manager Job
Establishes/maintains relationship with internal technology teams and external technology vendors
Identifies opportunities for operational efficiency
Facilitates Service Level Agreement (SLA) negotiations for internal and/or external technology deliveries
Directs Projects towards desired technology strategies
Develop long-range technology strategies
Initial Business Case/Needs Analysis outlines
Provides initial project estimates for cost-benefit analysis
Defines/Develops Functional Specifications
Overall solution/implementation delivery for projects aligned to their business area
Project issue resolution
Participates in technology aspects of the business-sponsored RFIs/RFPs
Evaluates project objectives
Project prioritization
New business initiative analysis
Gains understanding of business strategies
Gathers information on competitor technology
Stays abreast of industry trends in the business and technology
Qualifications for the ICT Manager Job
MSc in Computer Science, Information Systems or related Technology
Have ten (10) years’ experience in management of ICT infrastructure, five (5) of which must be in senior management, preferably at University.
Knowledge of Microsoft Windows (7 and 8), Microsoft Office & Outlook, Microsoft Server, wireless technology and databases
Knowledge of IT hardware and network communications equipment
Experience of hardware and software installation
Experience of budget management, OLAs and SLAs
Experience of managing a complex and evolving IT environment in an educational setting
Experience of Project Management and implementation
Experience of system maintenance and disaster recovery
Trainings and Certifications
Information Technology Infrastructure Library (ITIL) V3 Foundation
Certificate in IT Service Management
MCTS – Microsoft Certified Technology Specialist
CompTIA A+ and Network+
CCNA – Cisco Certified Network Professional (CCNP)
Microsoft Certified IT Professional (MCITP)
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