Role Purpose:
The System Analyst – CRM & Service Delivery is responsible for administering and operating the mediation and BI applications.
Key Duties and Responsibilities
• System administration of Mediation and BI applications• Coordinate with business departments and application vendors implement product & services• Monitor Mediation and BI, applications ensuring that all downstream applications receive inputs. Perform data catch-up and other corrective actions in the event of faults.• Perform data quality and consistency checks on data in the BI, DWH applications.• Generate and circulate daily, weekly and monthly application QOS reports.• Perform root cause analysis of all reported bugs and recommend actions for permanent resolution.• Raise change requests with the vendors for any application configuration changes.• Raise tickets with vendors and ensure follow up & closure.• Generate on-demand Business Intelligence reports for the Business Users. Liaise with vendor to design queries and KPIs.• Document Mediation and BI processes and develop data flow diagrams.• Update the document repository with any application design changes.• Research and development – Recommend possible improvements to architecture. Contribute to development of Mediation & BI systems.
Academic Qualifications
• Bachelor’s Degree in Computer Science, Engineering, Information Technology or related field or relevant work experience.• At least 2-6 years’ experience in a similar position.
Professional Qualifications
• Programming (C#, Vb.Net, PHP)• Unix & Microsoft OS• SQL & Scripting in Oracle/MySQL/MS SQL data base
Key Competencies:
Customer focus.
Ability to work as part of a team.
Leadership and team building.
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