Relationship Manager

Responsibility
Mining, developing and maintaining valuable stakeholder relationships
Developing and implementing Cytonn’s stakeholder engagement strategies and evaluating the effectiveness of these strategies
Assisting business units to effectively consult and engage stakeholders on relevant projects
Conducting stakeholder satisfaction research projects, including developing and implementing strategies for continually improving stakeholder satisfaction across the firm
Managing stakeholder forums, meetings and special events
Coordinating stakeholder contact through the implementation of a stakeholder contact management system
Ensuring stakeholders are recognised as partners in the development and delivery of Cytonn’s strategic goals
Advising senior management of issues and/or risks to stakeholder relationships as soon as they arise so risks can be managed effectively
Ensuring Cytonn’s management and staff understand the value of, and are committed to the genuine participation of stakeholders in the development of products and services designed to meet stakeholder needs (customer-focus)
Weekly progress reporting on all stakeholders’ matters, on a timely basis
Performing other job-related duties as assigned
Requirements
At least three (3) years Corporate experience in stakeholder engagement/management, communications, consultation, or relevant field
Tertiary qualifications in communications, public relations, or relevant field (desired)
Highly developed relationship management skills
Highly developed influencing and networking skills
Understanding of issues, communication, and management of stakeholder concerns in a corporate context
Outstanding interpersonal, presentation, verbal, and written communication skills
High level project management skills
Ability to work closely with and lead a team
Proven skills in delighting and servicing stakeholders
Strategic thinking capabilities to recognize relevant partnership opportunities
Learning Opportunities
1. Skill acquisition from different departments with Cytonn Real estate.
2. Clear understanding of Real estate dynamics