Primary Responsibilities
Ensure execution of operational processes regard Planning (such as S&OP, Demand Planning, Supply Planning, Value Added Services and Master Data Management), Customer Service (such as Order Management and handling of pricing claims) and Logistics (such as Warehousing, In- and Outbound Transport and Reverse Logistics).
Deliver the KPI targets of the Consumer Unit (CU) East Africa reg. Planning, Customer Service & Logistics, i.e. Service Level, Days Inventory Held, Forecast Accuracy, Direct Cost of Selling, General Expenses Supply Chain, Scrapping & Write Downs and TPSC savings as well as PIs such as Forecast Bias, Share Of Good Stock, Master Data Accuracy, Inventory Accuracy, Orders processed on time, etc.. Support delivering all other KPIs of Supply Chain as well as the overall CU.
Lead a team of seven employees. Continuously improve the team’s employee engagement measured by yearly engagement survey Teamvoice.
Continuously improve all Planning, Customer Service and Logistics related processes of the CU implementing best practices shared by the functional supporters.
Actively drive collaboration with other CU functions as well as functional supporters and actively promote DC Supply Chain and its (K)PIs in other functions.
Drive collaboration with customers on Supply Chain topics to improve OTIF Service Levels and generate efficiencies and savings.
Qualifications And Experience
University or similar degree – ideally in Supply Chain Management, Business Administration, Industrial Engineering or related
8 years of work experience in a corporate environment – ideally in FMCG, ideally in Supply Chain, Planning, Customer Service or Logistics related functions
Well experienced in leading others
Passion for Supply Chain with profound understanding of S&OP, Customer Service or Logistics related processes, principles and standards
A “can do” attitude. High degree of motivation, initiative, thinking ahead and driving results
Good ability to communicate with a wide range of personalities
Analytical mind with high level of attention to detail, accuracy and ability to prioritize
Proficient in SAP ERP – ideally MM, SD & LES – and MS Office (Outlook, Excel, Powerpoint, Word)
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