To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.
KEY RESPONSIBILITIES:
Business and IT Strategy:
Implements the tactical components of the IT strategy at an Enterprise level.
Works with business partners to understand business needs.
Manages the development and implementation of IT initiatives to support business strategy.
Change Management:
Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).
Consistently advocates for the change.
Coaches staff through the change.
Identifies and removes obstacles to change.
Governance:
Provides input into demand management process and executes on plan.
Architecture:
Provides input to technology planning within a functional area.
Implements solutions consistent within current context of overall architecture.
Process Improvements:
Implements defined process improvements.
Finance:
Participates in the development of IT budgets.
Tracks and takes appropriate steps to stay within budget.
Provides high-quality services at optimal cost to customers.
Measures service performance and implements improvements.
IT Technology Development:
Develops and implements technologies to improve the performance of a business efficiency and effectiveness.
Service Level Agreements (SLAs):
Participates and provides input to the SLA development process.
Ensures internal SLAs are met.
Vendor Management:
Provides advice and counsel to the vendor relationship decision-making and contract development processes.
Reviews service provider performance.
Identifies and confirms performance problems and notifies contract managers.
Resource Management:
Meets regularly with team to gather work statuses.
Discusses work progress and obstacles.
Provides advice, guidance, encouragement and constructive feedback.
Ensures work, information, ideas, and technology flow freely across teams.
Establishes measurable individual and team objectives that are aligned with business and organizational goals.
Documents and presents performance assessments.
Recognizes and rewards associates commensurate with performance.
Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.
Workforce Planning:
Identifies the roles, skills and knowledge required to achieve goals.
Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).
Participates in IT workforce deployment activities.
KNOWLEDGE, SKILLS & ABILITIES:
Degree in Computer Science, Information Systems, or other related fields or equivalent 5+ years of work experience.
Experience with administration of Domino environment.
Experience working with ITSM tools (ServiceNow).
Typically has 5 to 7 years of relevant IT work experience.
Ability to work independently but also collectively within a virtual, global team.
Detail oriented.
Effective in written and verbal communication in English.
Preferred:
Strong technical background including Domino Server build and Patching.
Strong analytical and problem solving skills.
Application development experience would be beneficial.
Self-disciplined – being able to work virtually.
Technical experience with Virtual Servers.
Experience with IBM Traveler would be beneficial.
Work Environment/Travel:
The position requires ability and willingness to travel domestically and internationally on occasion.
