The successful candidates must have at least 5 years Managerial experience in a high end Lodge or Tented Camp, be strong leaders and very customer oriented.
They will be responsible for managing the camps guest experience, front-of-house management, monitoring standards throughout the lodge, marketing, reservations, operations, human resources, repairs & maintenance, staff training, profitability and conservation liaison.
Lodge Manager Job Key Responsibilities
Provide a welcoming lodge environment for our customers with high standards of service, meals and housekeeping which meet the company’s expectations.
Maintain the smooth operation of the Lodge, its facilities, infrastructure, services and functions.
Manage all staff reporting to the position so as to effectively assist, train, develop, motivate and monitor their activities.
Maintain a safe, harmonious, enjoyable work place environment for staff
To lead by example in a positive and enthusiastic manner.
Work closely with the General Manager to create a strong management team
Prepare and communicate Monthly Management reports to senior management on a regular basis in line with company requirements
Gain a clear understanding of the staff duties and ensure that these are carried out to the company standards
Complete weekly rotas for the team and maintain correct staffing level at all times
Resolve and handle Guest complaints
Be accountable for all relevant Product delivery and Stock management
Commercial accountability for Budgeting and Financial Management
Qualifications Lodge Manager Job
Qualification in Hotel Management degree/diploma from a reputable institution
Over 5 years of experience in a 5 Star hotel or Tented camp
Managerial experience in a high end Lodge or Tented Camp
Should be experience in using sales force software and Opera – sales and front office
Very good computer skills – MS Office Suite
Excellent Communication and People skills
Excellent customer service skills
Hands on and Problem solver
Leadership and Management skills
Be a good motivator
go to method of application »
