Role Summary/Purpose:
As a Collections team member, you will be responsible for ownership and adherence to any related enterprise & controllership guidelines including AML. This will involve working with O2C Billing, Dispute and Cash Application Teams; WCS; Regional Controllership teams & GE businesses. Drive cash collection and past due reduction; daily follow up of invoices with customers, report out in the collection tool, ensure updated codes to assess portfolio performance, provide accurate feed back.
Essential Responsibilities:
Build relationships with customers and supported businesses aimed at enabling timely payment, issue resolution and building compliant process
Customer contact for early collection, escalation and resolution to ensure collection per payment terms
Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
Proactively and timely partner with P&L, finance & operations teams to drive past dues reduction
Support prompt customer resolution of issues; proactively raise customer disputes, initiate escalations and follow up on snag for timely resolution
Manage assigned portfolio and set collections targets including review of client data, patterns and key trends
Proactive follow up on timely and accurate cash application through provision of support
Delivery of manual customer invoices and dispatch of statements
Accomplish all responsibilities in line with GE’s compliance and integrity requirements.
Ensure completeness of documentation and weekly visibility of collectible and non-collectible Accounts Receivable
Track all non-collectibles, initiate dispute tracking where applicable and provide accurate/complete details
Escalate all accounts with payment risk and follow up for appropriate actions
Publish weekly Account Receivables status and quarterly trends by customers as well as cash forecasts
Drive consistent metric definitions & process for measurement across all platforms
Ensure compliance/adherence to Global Enterprise Standards & Controllership guidelines
Coordinate O2C and WCS teams, GE businesses, Controllership & Compliance teams
Qualifications/Requirements:
Degree in Finance or Business management or sound collections (3+ years) experience
3+ years O2C or finance experience & exposure to virtual/remote team
Fluent in English and Swahili. French speaking a plus
Experience of work with multiple teams both GE & 3rd party across region
Ability to influence & work collaboratively with matrixed teams
Strong communicator, building relationships with internal partners & external customers
Please not that there is no open position yet but we may/will offer it in the future. Currently we are gathering potential candidates who would be interested in this role
Must have valid authorization to work full-time without any restriction in the role’s location
Desired Characteristics:
Sound computer skills: Excel is required
Knowledge of business revenue recognition and Controllership policies
Willingness to drive issue resolution & manage escalations
Ability to deal effectively with rapid & changing priorities
Good communications skills to manage stakeholder expectations
Ability to adapt quickly to changes
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