Regional Express Operations Executive

Job Purpose
The Express Operations department is responsible for all physical, administrative and communicative functions in the day-to-day collection, delivery, processing, safe handling, movement, routing, storage and follow up of all parcels collected by Aramex. These functions are to be carried out in accordance with the service standards as laid out in proposals to clients and in accordance with the company’s standard conditions of carriage.
Key Responsibilities
Build an Express culture and Express awareness throughout the Sub-Saharan region
Implement the company Express Operations strategy regionally
Achieve annual regional operational objectives
Drive customer satisfaction through effective implementation of standards and procedures applicable to customer requirements and measured to a retention % target
Evaluate, monitor and improve the quality the performance measures, network, transit times, route management, customer experience, etc.
Monitoring of the Express collection and delivery performance, isolating of problem areas and solution implementation, to achieve of 100% on time collections and deliveries
Deploy and monitor the Express operational processes, policies and procedures in order to ensure consistency, efficiency and quality of the operation
Ensure all stations have operational KPI’s in place
Involves activity across borders, coupled with close liaison with the various operators, contractors and joint ventures
Establish relationships and interaction with internal ZA stakeholders and also with the Aramex Network
SARS, customs compliance & costing responsibilities nationally
Consistently monitoring service levels and following up on each case of service failure originating from Express operations and/or a carrier and/or a 3rd party agents utilized by Aramex. Furthermore, the root cause of the service failure must be identified and addressed to prohibit and prevent any recurrence of the aforementioned service failures
Support and travel to all stations within the Sub-Sahara network
Lead, motivate and empower staff through effective and open communication and coaching
Related Procedures
Adhere to all related policies, procedures documented and published under infohub on the intranet.
Minimum Requirements
Bachelor’s Degree or equivalent training and/or experience
At least 5 years’ experience in a senior management position
Experience in the Express Logistics industry is a necessity
Proven successful track record at successfully managing a team and the Express Product
Strong Business Acumen
Must be willing to travel locally and internationally
Valid Code 08 driver’s licence and own reliable transport
Advanced Microsoft Package – Word, Excel, Power Point
Skills
Leading and motivating
Problem solving
Decision Making
Planning/ Organizing + Time Management
Ability to deal with difficult or angry customers
Self-driven
Strategic Thinking
Customer Focus
Competencies
Communication (Verbal & Written)
Adaptability
Problem analysis
Building effective teams
Decision Making
Drive for Results