Key Responsibilities
Implement programs and activities to increase sales and profits as outlined in the profit plan.
Plan, organize, direct and control store activities such as discount, price protection and signage programs.
Prepare operating budgets for the different stores and monitor their expenditure.
Recruit stores staff and run disciplinary programs. Run the payroll for all staff.
Supervise stores personnel and effectively schedule shifts, counsel, train, motivate and monitor and evaluate performance of the staff.
Ensure stores personnel are courteous to customers and all complaints/requests are handled promptly and professionally.
Monitor cash collection in the stores and ensure accurate book keeping.
Maintain a housekeeping program which ensures a clean and neat store that is appealing to customers.
Monitor merchandising and shelving of products. Ensure optimum freshness of products in-store and handle any complaints arising regarding quality of products.
Implement and maintain effective security standards within the store and implement fire and safety programs.
Hold regular operational meetings with the Stores Managers and discuss any issues specific to each store.
Job Qualifications
Bachelors Degree in Business Administration or related field from a recognized university
Certificate in Purchasing and Supply Chain Management will be an added advantage
Five or more years of proven working experience at managerial level in a similar set up such as supermarket chain, retails stores, etc.
Able to communicate fluently in English, both verbally and in writing
Strong entrepreneurial flair
Strong leadership skills with demonstrated experience in directing and supervising a team