The incumbent shall be responsible for the administration and technical support of the ICT infrastructure section including architectural design, implementations, security and maintenance. Effective management of the day to day operations of the ICT Infrastructure Team ensuring an effective, efficient and best value ICT service is provided.
Responsibilities for the ICT Infrastructure Manager Job
Oversees the planning and implementation of new systems and improvements to the supporting infrastructure; servers, operating systems, storage, networks (LAN, WAN & Internet) and communication systems for the group.
Develop business case(s), technical RFP’s, project plans, reports, other documentation for infrastructure projects and associated efforts and ensures effective implementation of procured ICT infrastructure systems.
Monitor ICT systems and business application platforms at all levels and implement action plans to improve the customer ICT experience to maintain high levels of customer satisfaction.
Oversees the administration and Implementation of network security appliances, logical and physical controls within the group infrastructure.
Implement, track and monitor ICT security controls (Firewall, Antivirus, network access permissions, and access control).
Risk management and mitigation (Root Cause Analysis, Escalations, and Recommendation).
Complies with, facilitates development and helps to enforce standard CIC Group Information Technology and
Information Security policies and operational procedures.
Ensure ICT infrastructure assets are secured, used and maintained responsibly
Liaise with service providers and enforce service level agreements to ensure agreed service level agreement requirements are met by the support technicians;
Advise and assist in the formulation, monitoring, review and prioritization of the ICT Infrastructure Strategy.
Coordinate and planning the monitoring and testing of the ICT Disaster Recovery plan.
Facilitate the development of the operational processes and procedures that cover all areas of the ICT
Infrastructure in line with ISO 27001 and ITIL standards.
Carry out performance appraisal, coaching and mentoring staff;
Resource allocation, staffing and leave approval;
Participate in planning and budgeting for the department and
Participate in various meeting and committees.
Qualifications for the ICT Infrastructure Manager Job
Bachelor’s degree in a related field
CCNA/ITIL/ PRINCE2 Project Management qualification
Minimum of six (6) years’ relevant experience, two (2) of which at supervisory level
Experience in Netapp, VMware, Microsoft Exchange, Checkpoint, CISCO technologies will be an added advantage.
Skills and Attributes
Excellent communication and presentation skills
Good analytical skills and Problem solving skills
Excellent interpersonal skills
Leadership skills
Understanding of the working environment /competitors
Basic knowledge of regulations by AKI and IRA
ICT Infrastructure Manager
