Technical Customer Service Manager HR Manager Assistant Operations Manager – Hospitality Operations Manager – Hospitality Security Manager – Hospitality

Technical Customer Service Manager Job Responsibilities
Develop a Customer Service department that is efficient and profitable while maintaining high customer satisfaction
Recruit, mentor and develop customer service agents and nurture an environment where they will excel through encouragement and empowerment
Develop clear service procedures, policies and standards
Improve customer service experience, create engaged customers and facilitate organic growth
Maintain customer records efficiently and organize the customer database for future reference.
Participate in the organization of events at the organization
Provide detailed statistical analysis and compile accurate reports
Keep ahead of industry’s developments and apply best practices to areas of improvement
Take ownership of customer issues and follow problems through to resolution
Requirements for the Technical Customer Service Manager Job
A degree in Engineering or related technical area of study
Additional training in Customer Service or a business related field is desirable
3-5 years working experience as a Customer Service manager preferably in a similar technical field
Strong working knowledge of customer service software, databases and tools
Excellent problem solving skills.
Excellent Communication skills, both oral and written
Presentable and an outgoing personality
Ability to multi-task and get things done to completion
A Team player with a positive attitude and good interpersonal and communication skills
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