Responsibilities for the Export Manager Job
Market Outstanding
In co-operation with Marketing,
Develop market knowledge and market information sharing within the export market
Organise and lead customer segmentation and targeting
Develop customer listening and the understanding of customers’ business and needs.
Customer Orientation Development
Propose and implement customer driven sales processes.
Address and close all customer complaints timely to improve customer satisfaction ratings
Business Development
Participate in the definition of sales strategy
Identify export new business opportunities and convert them into sales; propose export annual sales target
Manage and monitor the implementation of all Market and Trade Activations within your territories
Review and update the export target and prospect customer base
Participate in the definition of pricing architecture by gathering and sharing information from the market propose the prices and discount rules for his/her customers and control their application.
Participate in the design and implementation of the value proposition per segment (products, systems, services, partnerships, distribution/delivery, pricing, communications, etc)
Manage the relationship with export key market players (specifiers, professional associations, etc).
Sales Operations Management
Design, communicate and implement export Sales action plans, check and report results
In cooperation with Finance, monitor customer solvency and control the application of credit terms and conditions
Ensure all company sales control policies are adhered to (includes but not limited to – Credit sales, Stocks, cash)
Allocate sales resources and technical assistance according to customer targeting.
In coordination with Management, Manage the relationship and negotiation with export key customers.
Monitor customer satisfaction and loyalty through indicators, propose and implement the necessary corrective actions
Ensure consistency of market demand and Sales forecast in his/her area
Liaise with the other functions with the view to improve delivery of quality customer service
Qualifications for the Export Manager Job
University degree in relevant discipline (B Com, BA Marketing/Commerce)
At least 4 years experience in sales and marketing, with two years in export sales level.
Holder of a clean driving license
Technical Competencies
Computer literacy
Basic dairy products knowledge
Knowledge on driving Sales through Strong relationships.
Selling, communications and marketing skills
Personal Attributes
Able to work with minimum or no supervision
Strong track record in Sales at a management level ideally with experience in at least two areas of Sales.
Particularly critical is previous experience in a customer facing role whether in Field Sales or Account Management
Self-motivated individual with excellent inter-personal skills able to deal with different categories of customers.
