Job description
Minimum number of experience is 1 year.
Responsible for end to end Fault Management in technology which includes Alarm Monitoring, First Level troubleshooting and resolution, Trouble Ticket Management and faults escalation to 2nd level.
The holder of the role will also manage execution of changes on the network and Preventive maintenance on Network Elements across the network.
To develop and analyse relevant daily/weekly/monthly reports on various key aspects of the NOC section.
To do Network Trouble Ticket (NTT) Management including creation of Trouble Tickets for network faults detected; tracking and update of TT status during its lifecycle (e.g. opened, assigned, dispatched, resolved, closed, etc.); tracking of all key information on TT (e.g. date/time of TT creation, organizational group that created TT, description of first diagnosis, etc.);
To work closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, VAS, TRANSPORT and DATA tools is done efficiently and effectively;
To perform alarms monitoring and First line fault resolution across the RAN, VAS, CORE, NPS, TRANSPORT and DATA (fixed/mobile) domains;
To actively follow up on Major/Critical Incidents in collaboration with the Regional Networks Team, Incident Management team and other stakeholders;
To issue regular updates on service/network outages to the Technology, Enterprise Business Unit, Consumer Business Unit and Customer Operations divisions
Strong independent decision-making, organizational, planning and problem-solving skills.
Ability to work collaboratively across the business, and to engage internal and external stakeholders.
Degree in Electrical and Electronics engineering/Computer Engineering, Computer Science, Information Technology or Telecoms engineering.
At least 1 year of work experience in telecoms preferably in a GSM environment, field operations or network management.
Highly analytical with strong reporting and presentation skills.
