Loan Field Officer

As Loan Field Officer (LFO) you will be part of a growing team being responsible for the receivables risk management (RRM) for a specific portfolio of customers ensuring individual performance measures while contributing to the achievements of the overall company portfolio.
In this position you will be accountable for:
Supporting the process of assessing applicants by gathering benchmark data
Carrying out customer work-out, i.e. by conducting calls and visits to delinquent customers. If needed, the LFO conducts a socio-economic analysis in order to determine the customer’s financial situation
Supporting the analysis of causes for portfolio deteriorations
You will report directly to the Customer Finance Manager Kenya about weekly routing, field visits, and difficult customer cases which need either in-depth negotiation or legal measures.
Your qualification
High level of familiarity with typical income, expenditure and cash flow patterns of rural and peri-urban farming households and micro/small-enterprises in assigned country region
Track record in customer relationship management (e.g. conversation management, claim management)
Professional experience in traditional bottom-of-the-pyramid (BoP) lending techniques, preferably in microfinance sector
Experience in financial analysis would be a strong asset
Sound agronomic or veterinary knowledge would be an additional asset
As an individual you possess a systematic, structured and reliable way of work while being a strong communicator and a team player
Computer literacy
Willingness to travel within assigned districts to meet customers
Driver’s License