Job Profile
Reporting to the Country Operations Manager, the Port Agency Manager will be responsible for leading and managing a vibrant team and ambitious team. The position will be based in Mombasa.
The incumbent’s duties and responsibilities shall be as follows:
Port Operations Management
Supervision of all ships agency operations to exceed customer expectations
Coordination of port operation communications, progress reports and updates
Ensure reporting timelines are met and reports are accurate and relevant
Spearhead new service requests and vetting and listing of new contractors
Ensure proper planning for ships operations execution including pre-planning, post-operations meetings and reports
Ensure arrangement for safe berthing for vessels and deal conflicts with Port Authority.
Ensure port disbursement accounts are completed and invoiced in a timely manner, with the assistance of the finance department where necessary.
Customer Service Management
Ensure customer needs are met within timelines
Ensure customers are informed on operations and any required information regarding their shipment
Ensure zero customer complaints, and if any, ensure they are solved well
Analyze statistics or other data to determine the level of customer service
Ensure current legislation regarding all port related matters are communicated in timely manner to all clients and operational teams (i.e. security / immigration).
Crew Management
Ensure proper handling and transfer of crew
Attend to crew needs as per procedure
Leadership
Be responsible for achievement of departmental budgeting and target setting
Formulate and supervise implementation of procedures and abide by contracts for appointed contractors
Ensure company information is safeguarded from misuse submit timely reports
Develop KPIs for each staff within department and carry out performance evaluations together with HR Department
Monitor quality of service offered over our quality standards.
Contract with reputable suppliers to provide best service and price available.
Source potential port agency opportunities and research product requirements in order to participate in bids.
Career Growth & Development
Train all agency staff on all aspects of agency and monitor and control performance
Supervise performance of employees ensuring it is of a high standard.
Other management duties.
Quality Management System implementation & monitoring
Comprehensive monthly, quarterly and annual reports.
Adherence to set budgets.
Any other duty assigned by management from time to time.
Key Performance Indicators
100% compliance on Ships Agency Procedures
100% customer satisfaction
100% QMS implementation & monitoring.
100% Ship Agency budget management.
Key Competencies and Skills
Qualifications
A minimum degree in Business Administration, Management or a relevant degree.
Professional qualification in shipping (ICS), maritime or logistics is an added advantage.
IT Proficiency in all Office Suites packages.
Knowledge on ERP software a must.
A minimum of 3 years progressively in Ship Operations.
Competence & Skills
Excellent communication skills
Analytical and critical thinker.
Excellent team leadership skill.
Ability to work at strategic and tactical levels.
People developer, mentor and coach.
Reliable & practices good work ethics.
Team player, self-driven & motivated.
Honest & of high integrity.