About the role:
Andela is seeking an IT Systems Administrator on permanent contract. Reporting to the IT Manager, this individual Must possess core competencies in Systems management and IT infrastructure support and is a “world class” technologist.
IT Systems Administrator Job Responsibilities
You will be responsible for all IT centric systems, managing, monitoring, tracking, reporting and resolving any issues that might come up during the day to day operation of each system.
You will manage the helpdesk system, keeping to strict SLAs as defined.
You will serve as a first point of contact for all IT related issues and escalate to the appropriate levels.
You would on occasion provide remote support to users across different timezones.
You will liaise with and support other departments to provide all technology solutions that they might need to fulfill daily tasks.
You will serve as liaison to third parties to resolve IT issues within the company.
You will provide subject matter expertise, advice and consultancy for infrastructure and IT systems.
You will monitor and effect all IT policies and strategies defined by the organisation.
Be proactive in communicating within and without the department ensuring information transparency.
You will on occasion work outside regular work hours.
Qualifications for the IT Systems Administrator Job
The ability to troubleshoot IT networks and provide solutions in a timely manner.
Experience in managing a large user base.
Deep understanding and demonstrated knowledge of core IT concepts including routing, firewalls, operating systems’ maintenance, computer hardware repairs.
Working technical knowledge of the Linux operating system and similar environments.
At least 3 years in IT Administration and managed a large user base.
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