Duties and Responsibilities
To constantly implement and improve controls and checks in revenue assurance
Monitor for, prevent from, identify and remedy potential errors in revenue cycles
Perform regular reconciliation and gap analysis of revenue streams
Continuously work to understand and mitigate losses to ensure highest levels of loss and avoidance and reduction
Validate accuracy of reporting and data
Provide support for our business partners as required
Support in Recruitment, retain, train, supervise and motivate the team at all levels of the department
Overall management of the department which has a broad spectrum of responsibility from analysis and control to automated data interrogation
Rely on experience and judgment to plan and accomplish goals and objectives and prioritize individual tasks and those of direct reports
Build the knowledge management of the department in terms of RA practices, processes, activities through systematic written and digital documenting
Partner with other department teams to design, develop and implement best practices to assess, manage and prevent fraud and leakages
Work closely specifically with IT and build a strong working relationship with its members in matters reporting and billing
Identify areas that need automation to minimize manual interaction
Identify needs of potential additional tools
Be aware of industry trends and developments matters Revenue Assurance and Fraud Management
Set high standards by encouraging others to assume responsibility and accountability for tasks and other duties as assigned
Review all new projects and evaluate the impact on existing Revenue Assurance tools / measures, settlement requirements, reporting requirements and changes in design where integrity of revenue streams could be impacted.
Review and resolution of fraud cases as they arise which includes analysis of the root cause/ weaknesses leading to the fraud happening, quantification of losses, recommendations of actions to be taken.
Responsible and accountable for operating existing detective and preventive RA and Fraud controls which include
Carrying out/ review of all RA&FM controls.
Responsible for carrying out fraud and revenue assurance reconciliations as recommended by management and highlighting any discrepancies for management attention.
Review Mobile Money Revenue Assurance &Fraud Management controls to avoid the risk of loss in the mobile money payments solution.
Review of the required and recommended Top 100 controls to ensure that we are in line and compliant with requirements on an annual basis and reporting to CFO on any key non-compliance issues to be addressed.
Work with Finance Director and Management to ensure that the controls / mechanisms exist within the operational IT and network systems to make visible all fraudulent activity on the network and customer/supplier bases as well as all ensure all Telco fraud risks assessed.
In the case that network security is breached, propose and implement appropriate prevention/detection controls within the network/billing systems to curb re-occurrence.
Responsible for generating periodic reports on revenue assurance, highlighting to Management any adverse trends and recommending the most commercially viable fraud risk management strategy.
Training of the relevant business analysts on revenue assurance control
QUALIFICATIONS:
Bachelors’ Degree in Finance, Computer Science, Information Technology or BBIT
Strong IT skills, at least 7 years’ experience working with RDBMs databases
Experience with Process and Systems analysis, Data Analytics, Auditing and Billing
Financial Reporting
Revenue assurance in telecommunications/ technology industry experience
KEY SKILLS REQUIRED:
Lead and manage a team to deliver multiple and complex results
Team player
Independence and ability to take initiative
Working under tight timelines and deliver accurate results
Multitasking and prioritization skills
Ability to assess trends and relationships by linking data from different sources and identifying cause and effect relationships
Attention to detail and excellent communication skills
Excellent analytical, creative and problem solving activities
Ability to work extended hours
Excellent stakeholder management skills
WORK CONDITIONS
On-call availability
Willingness and ability to travel and be away for long periods of time at a go
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
