Jobs Kenya

Summary
To ensure the proper execution of front desk, housekeeping, laundry, maintenance and food service standards.
Responsibilities for the Operations Supervisor Job
Establishes standards for personnel administration and performance, service to patrons, room rates, advertising, publicity, credit, food selection and service, and type of patronage to be solicited.
Plans dining room, bar, and banquet operations.
Allocates funds, authorizes expenditures, and assists in planning budgets for departments.
Requisitions supplies and equipment.
Processes reservations and advance registration payments.
Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance.
Answers patrons’ complaints and resolves problems.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Identifies and resolves problems in a timely manner
Manages difficult or emotional customer situations
Responds promptly to customer needs; Solicits customer feedback to improve service Balances team and individual responsibilities
Sets expectations and monitors delegated activities
Inspires and motivates others to perform well
Takes responsibility for subordinates’ activities
Improves processes, products and services.
Understands business implications of decisions
Works within approved budget.
Is consistently at work and on time
Ensures work responsibilities are covered when absent.
Prioritizes and plans work activities.
Approaches others in a tactful manner.
Observes safety and security procedures.
Requirements for the Operations Supervisor Job
Diploma/degree in hospitality
At least one year experience in a management capacity within a hotel environment
Knowledge or formal school courses of basic Accounting and Finance principles.
Ability to communicate in a professional business setting both verbally and in writing.
Ability to operate a personal computer within a Windows based platform. Interpersonal communication abilities (people skills).
Experience in employee supervision
Experience in cash and credit card handling.