Detailed Responsibilities:
Relationship management
Builds trust and rapport with clients, understands their business and their needs, and is available to their clients at all times
Proactively keeps customers informed of updates that might affect them, the status of issues raised and next steps
Confident communicator who exudes authority, conveys the power to enact change, and maintains composure in the face of adversity
Observant individual who identifies ways to develop client relationships in order to grow their accounts
Project management
Takes ownership of all issues raised by their portfolio clients and manages internal stakeholders to ensure issues are resolved quickly and effectively
Organized and detail-oriented professional who can manage many small tasks and won’t let deadlines slip; to-do list driven
Understands the complexity of managing many high-value accounts competing for time and resources
Analytical and critical thinker
Critical thinker who aims to understand the root cause of issues or complaints and find long term solutions
Numbers focused individual who analyses the performance of their accounts versus the set KPIs to identify gaps and opportunities
Takes an evidence-based approach, seeking out data to support their solutions and approach
Does this sound like you?
5-8 years’ experience in relationship management
People person who is able to build relationships and trust to benefit business
You have experience managing high-value corporate clients
Organized; able to manage multiple clients’ accounts at a time; able to track many small tasks and ensure nothing slips
