The office receptionist supports the regional office for East Africa. Reporting to the financial controller, the receptionist will be the initial point of contact for all visitors and provide logistics support for the regional office.
The receptionist will work closely with the admin officer for guidance, mentoring and coaching on the job. Close collaboration will also take place with the office assistant.
Receptionist NGO Job Responsibilities
Represent We Effect and Vi Agroforestry to the public in line with the organization’s vision, mission and purpose.
Managing the reception area and coordinating the flow of visitors and contractors and maintaining it reflective of the organization’s identity.
Manage incoming and outgoing calls
Daily receiving and routing all incoming and outgoing correspondence with assistance of the office assistant; consult and ensure that routine enquiries are responded to.
Recording messages for staff while they are away and submitting these to them when they get back
Telephone Management (issue codes, extensions and update internal directory on regular basis.)
Receive deliveries and route them accordingly.
Receptionist NGO Job Qualifications
Kenya Certificate of Secondary Education
A Diploma in Business Administration or Management.
Certificate in Computer Training and Proficiency in Ms Office Suites
Sufficient knowledge of administration and logistics
Working knowledge of computerized systems and other computer application packages
High level of integrity to be able to handle logistics and front office processes
Good interpersonal skills to be able to relate to people of diverse backgrounds.
Good planning and organizing skills
Ability to accomplish tasks, file and retrieve information and documents
Effective communication both spoken and written English and Kiswahili.
Good organizing skills in order to schedule events, prepare reports, classify, archive and retrieve documents within required time frames.
Ability to maintain records, process and prepare reports.
A minimum of three years’ relevant work experience in a busy office.