Team Leader – Credit Control Department Credit Control Manager

He/she will be accountable for delivering targeted performance for the Credit Control Department, by way of direct support, review and supervision of allocated team.
He/she will be charged with team leadership to ensure that team efforts are geared towards achievement of the department KPIs.
This post reports to Accounts Receivable Manager and direct reports to Credit Controllers.
Key Relationships:
Internal – All Credit Department staff, Directors, Line ManagersExternal – Company Debtors, business partners involved in debt collectionSalary: 80 – 100K gross plus benefits
Team Leader Job Key Responsibilities
Drive debt collection from key accounts portfolio allocated to you
Monitor the internal cash tracker system to ensure prompt updates are done by the team on daily basis
Facilitate recording of received cheque payments and advise Accountant for appropriate allocation
Review and monitor the Credit Controllers’ performance on monthly basis or as regularly as maybe needed for performance to remain on track
Offer necessary guidance and support to Credit Controllers to complement efforts towards meeting collection targets
Handle all account escalation queries in line with internal escalation process
Liaise as needed with contracted debt collectors and offer required guidance and monitoring
Monitor accounts at legal escalation level alongside AR Manager for appropriate follow up and action
Monitor all portfolio accounts to mitigate against debt roll over into longer debt categories, and ensure efforts are put to retain all debt under 0-180 category
Monitor compliance with the dunning process and guide Credit Controllers accordingly
Enforce credit policy and assure adherence to accepted standards
Proactively drive improvements in business processes and procedures, e.g. invoicing, follow up, and query/dispute management
Spearhead escalations and ensure prompt stop service on inactive accounts
Improve company cash cycle and enhance cash conversion as per KPIs
Key Competencies
Deliver Results
Act Commercially
Manage Self
Coach and Develop
Work with Others
Display Leadership
Desired Qualifications for the Team Leader Job
At least a degree in a business field acquired from a reputable university.
Professional diploma course in Credit Management (Certified Credit Professional K is preferred) CPA K will also be considered
Minimum 3 years’ experience in credit management, debt collection, and business risk management gained from the service industry
Good customer and negotiation skills
Effective hands-on team supervisor able to lead a team of not less than 5 staff
Result oriented, energetic go getter ready to face new challenges
Ability to lead physical visitation of defaulting customers and ultimate conversion
A good business understanding of the country.
Good communication skills
go to method of application »