ob Description: Jovago is looking for a Customer Service Agent Intern to serve customers by providing product and service information; resolving product and service problems, and providing the best possible Customer service to both customers and hotels.
Responsibilities:
Respond to customer questions in a timely manner either via phone, email and chat.
Attract potential customers by answering product and service questions in regards to services offered; suggesting information about alternative services.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Challenge and influence hotel to improve service level and operational standards.
Build and maintain strong working relationships with levels of staff at the client hotel.
Completion or service reports by collecting and reporting on call log information.
Managing oneself and tracking progress with Excel spreadsheets/Smart sheet.
Creating trust with all partners.
Building and leading cross-functional teams that are able to anticipate and deliver solutions to client issues.
Support the other organizational teams.
Requirements:
A successful candidate will fulfill the following requirements:
Fluency in English and Kiswahili languages is a must.
Undergraduate degree/Diploma in relevant field
Previous Call Center/ Customer service/ hospitality experience is a plus.
Ability to meet demanding customer service targets
Independent and resourceful
Strong drive and leadership
Impeccable communication skills (spoken and written)
Exceptional organizational skills
A good understanding of statistics and logic
Proficiency in Microsoft Excel
Ability to work independently and in a team
Able to develop relationships with 3rd parties and the hotel teams.
Mentality of client service and taking responsibility beyond direct duties.
High level of motivation, determination and commitment
Support the other Organizational teams to ensure both customers and hotels get the best possible service.
We Offer You:
An amazing learning culture.
A flat structured working environment to enable you enhance your skills in customer service
A chance to be part of an international team that offers great opportunities for growth
