Salary: 30k – 40kLocation: Nairobi
Responsibilities for the Call Centre Agent Job
Appoinment settings through phone calls to contacts in our database
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Visiting potential clients and providing them with additional information with a view of closing a sale.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Call Centre Agent Job Qualifications
A university degree in marketing or any related field
More than one year of Customer Service Experience.
Presentable & Should be a fast thinker
Quality Focus.
Problem Solving.
Market Knowledge.
Documentation Skills.
Listening skills.
Telephone Skills.
Resolving Conflict.
Analyzing Information.
Multi-tasking
Communication skills
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