Reporting to the SENIOR MANAGER – Network Operations the position holder will be responsible for end to end Fault Management in technology which includes Alarm Monitoring – NoC, First Level troubleshooting and resolution – EM, Trouble Ticket Management and Preventive, People management. The holder of the role will also manage the vendor at operations level. Execution of all SLAs and Preventive maintenance on Network Elements across the network.
Responsibilities for the Team Leader Job
People Management
Manage the performance of staff in the section, define performance indicators, assign tasks, and define goals and objectives for the staff develop the skill base of the staff assigned, motivate, discipline, and recommend reward of staff.
Manage fuelling:
Ensure that fuel within cluster is documented as per the quantities using WFM, check on high fuel consumption gensets, zero fuel theft,
PM Management:
Coordinate preventive maintenance as per schedule and meet the SLAs
EM Management:, Manage the sectional team to respond to faults and any other escalations 24/7
He/She should have good understanding of what PM & EM entails in detail including the elements
Requirements for the Team Leader Job
Degree or diploma in Electrical and Electronics engineering or Telecoms engineer
3 years of work experience in telecoms preferably in a GSM environment, field operations or network
management, 1 year of which should be in a a 24 hour working environment;
Highly analytical with strong reporting and presentation skills.
Excellent in verbal and written skills
Mature disposition with HIGH integrity
Attention to detail
Ability to work effectively under time constraints and deliver results within critical timelines
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