Job Responsibilities (How)
Customer Care
General support on phone and Email to ensure the end customer queries are addressed efficiently as per the service level query
General support to ensure merchant queries are addressed efficiently as per the service level agreement
Action tickets in the support portal
Fraud prevention and Risk
Maintain and execute fraud prevention procedures (quick check).
Learn and execute the fraud prevention procedures.
Operations
Assist with Account opening
Generate reports from the system
Person Specification
Must have thorough drive, determination and be extremely well presented
Excellent use of the English language is essential both written and verbal
Be detail oriented and a self-starter
Work well under pressure and have the ability to meet tight deadlines
Have team-work spirit
Good planning and organisation skills
Qualifications, Skills and Experience
Degree in Business/IT
Minimum of 6 months’ work experience (internship experience in a busy environment will be considered)
Computer proficiency: Microsoft Word, Excel, Power Point
Remuneration: An attractive salary is on offer dependent on skills, qualifications and experience.
To apply, send your CV in word format with a recent photograph of yourself embedded in the top right hand corner.
Attach an application letter demonstrating how your skills, experience and qualifications are transferrable to the role.
